How to Get Out of Your Janitorial Contract

June 5, 2024

Are you wondering if you can exit your current janitorial contract? Many customers eventually find themselves asking this question. While canceling a service agreement should be a last resort, sometimes the quality of cleaning or service has declined so much that a change is necessary. So, can you get out of your current contract? The answer is: “yes, no, and maybe.” Let’s break down each scenario.

“No” – The airtight janitorial contract you can’t escape

Though uncommon in the janitorial industry, some contracts are so tightly written that getting out of them is nearly impossible without facing penalties. These contracts might lock you into a specific service period and remove any options for cancellation, even threatening legal action if you breach them. If you encounter such a contract, it’s best to avoid it. However, if you’re already in this situation, try to negotiate with your vendor to end the contract amicably. If this doesn’t work, you may have to stick it out until the contract term ends.

“Maybe” – The cancellation clause with exceptions

This type of contract is more typical among cleaning service providers. It allows cancellations but only for specific reasons. For example, the contract might state that you can cancel if there are significant, unaddressed service deficiencies. This means you can request improvements, and if the vendor fails to address the issues, you can cancel the contract.

If you’re dealing with this kind of contract, carefully read the terms to understand how you might cancel if necessary. First, try to resolve any service problems. If the issues persist, have a clear plan to cancel according to the contract’s terms. This approach may take a little longer, but it still allows you to get out if your cleaning company isn’t delivering the desired results.

“Yes” – You can cancel for any reason (the typical 30-day cancellation)

Most janitorial contracts include what’s known as a “30-day-out clause.” This clause allows either party to cancel the contract with thirty days’ written notice, no questions asked. If your current contract has this clause, you can cancel without worrying about legal or financial consequences.

Regardless of which scenario applies to you, the key is understanding your options and planning your next steps. If your contract is unclear, seek advice from an attorney to clarify your options. Ideally, you’ll never need to cancel a cleaning contract, but if you do, it’s good to know how to proceed.